SAP Knowledge Base Article - Public

2766893 - Universe Import option not working in SAP Analytics Cloud (SAC)


When going to Connection option or trying to import data to a Model based on a Universe connection this error message is displayed:

  • An unexpected error ocurred in data acquisition service, please contact system administrator... HTTP Status 500....



  • SAP Analytics Cloud 2019.4.5

Reproducing the Issue

1. Login to SAC and navigate to connections

2 Create a model on connection BOBJ_PRD with import option from SAP Universe

3 Select any universe and try to import data to get the error message.

or Just going to the Connections option the same error message is displayed.


This issue is currently under investigation by Development.


This issue is currently under investigation by Development.

See Also

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SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, EPM-ODS, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics , KBA , LOD-ANA , SAP Analytics Cloud , LOD-ANA-BI , SAP Analytics Cloud - Business Intelligence (BOC) , LOD-ANA-PL , SAP Analytics Cloud – Planning (BOC) , LOD-ANA-BR , SAP Analytics Cloud - Digital Boardroom , LOD-ANA-PR , SAP Analytics Cloud – Predictive (BOC) , Problem


SAP Analytics Cloud 1.0