SAP Knowledge Base Article - Public

2766872 - How to set-up an Approval Process for Customer Contract

Symptom

You want to set-up an approval process for Customer Contract in the system.

Environment

SAP Business Bydesign

Reproducing the Issue

  1. Go to Application and User Management work center.
  2. Choose Approval Processes view.
  3. Search for approval process for Customer Contract.
  4. No results are shown.

Cause

The Customer Contract is not scoped in your system, hence you will not find the approval process for Contracts in Application and User Management work center under Approval Processes view.

Resolution

To resolve the issue, choose the pre-requisite question under scoping

Follow below steps under Scoping to select the mandatory Question:

  1. Go to Business Configuration work centre.
  2. Go to the Implementation Projects view.
  3. Select the relevant Project.
  4. Click the Edit Project Scope button.
  5. Navigate to Scoping(3rd step).
  6. Expand the Sales business area.
  7. Expand the Selling Products and Services option.
  8. Select the business topic Customer Contracts.
  9. Navigate to Questions (4th step).
  10. Expand the Sales business area.
  11. Expand the Selling Products and Services option.
  12. Select the business topic Customer Contracts.
  13. Select the question Do you want to use a multi-step approval process for customer contracts? 
  14. Choose Next and Finish Scoping.

Follow below steps to maintain the value limit,

  1. Go to Application and User Management work center.
  2. Choose Approval Processes view.
  3. Copy the approval process for Customer Contract.
  4. Maintain the number of Steps, Work Distribution and Conditions(Value Limit).
  5. Choose Edit Validity from the drop down of You can also button.
  6. Maintain validity then Save and Close.

Keywords

Contract approval; Customer Contract approval process; , KBA , AP-CCP-CC , Customer Contract , How To

Product

SAP Business ByDesign all versions