SAP Knowledge Base Article - Public

2766857 - Fields such as County, City, Street cannot be sorted in the Opportunities view

Symptom

You have added some fields (related to an address) in the Opportunities OWL. However, when clicking on the column, you do not see the option "Sort Ascending" and "Sort Descending".

No_sorting.png

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Sales work center.
  2. Go to the Opportunities view.
  3. Click Adapt > Edit master layout.
  4. Hover over a column.
  5. Click +.
  6. Go to the Add Other Fields tab.
  7. Open any of the options with name Address Snapshot.

    AdditionalFields.png
  8. Add the field District, Country, City or Street. (These fields are only an example)
  9. Click on the column where these fields are now displayed.

RESULT: The option "Sort Ascending" and "Sort descending" is not available.

Cause

Some fields do not have the option to be sorted.

Resolution

You can use the Advance Search if you are looking for a specific address.

Keywords

address, sort, ascending, descending, District, Country, City, Street, , KBA , LOD-CRM-OPP , Opportunity Management , How To

Product

SAP Cloud for Customer add-ins 1902