SAP Knowledge Base Article - Public

2766856 - Error when provisioning User for server-side Outlook integration

Symptom

Error message "Error: ISA-059: The request is invalid" appears when trying to provision user for server-side Outlook integration.

Environment

  • SAP Cloud for Customer
  • SAP Cloud for Customer Server-side Outlook Integration

Reproducing the Issue

  1. Go to "Email Integration" WoC.
  2. Select "Groupware Settings" > "Provisioning".
  3. Select the user to be provisioned and click the + at the end of the line.
  4. Select "Organization" and "Profile" and click "Provisioning".
  5. The result of the provisioning comes back saying "Failed".
  6. The message will show "Error: ISA-059: The request is invalid".

Cause

An invalid entry is maintained in the email ID or user name in "Administrator" >  "Business Users".

Resolution

  1. Go to "Administrator" Work Center.
  2. Open the  "Business Users" Facet in the General Settings View.
  3. Check for line breaks or spaces present in the user names and email IDs.
  4. Remove any instances if found and save the change.

Keywords

server-side, outlook, email integration, user provisioning , KBA , LOD-CRM-GW-SCC , Invisible CRM - Smart Cloud Connect Solution , Problem

Product

SAP Cloud for Customer add-ins all versions