Candidate deletes his Candidate Profile, however the Application was not moved to a disqualification status which should be the expected behavior.
SAP SuccessFactors Recruiting Management - All Versions
Reproducing the Issue
- Find for the Candidate Profile which has been deleted to make sure the profile was indeed excluded.
- Go to the Job Requisition that the candidate has applied before.
- Check if the Application was moved to a disqualification status.
A possible cause will be if the system have multi-stage environment, when an Application has a required field that was not filled by the candidate or any operator, the Application will not be moved to the next status since these required fields are missing and the application will be stuck until the information be provided. The system will be also not able to move the application to a disqualification status if the candidate deletes his candidate profile and there are missing required fields in the Application.
A script needs to be executed by Product Support to move the candidate to the disqualification status. Please, open a ticket and refer this Knowledge Base Article.
There is an internal request with Software Engineering team to handle this scenario and prevent Applications to be stuck. This article will be updated with more further information.
2722938 - Application is not anonymized when candidate profile deleted by candidate via external career site
Application Not Being Moved; Disqualification Status; Application Stuck; Set the candidate info before checking permissiong; RCM-63570; , KBA , LOD-SF-RCM-APP , Applicants and Job Applications , LOD-SF-RCM-CAN , General Candidate Issues (not Offers, not Profiles) , Problem