SAP Knowledge Base Article - Public

2766647 - Request Logon Certificate button greyed out

Symptom

Request Logon Certifiate button is greyed out in 1902 ByDesign Tenant

Environment

SAP Business ByDesign

Reproducing the Issue

  • Click on the User Icon (Right top corner of the screen)
  • Click My Settings--> Manage Certificates
  • Request Logon Certificate is greyed out

Cause

The Request Logon Certificate is now disabled. Browsers have stopped providing the certificate for log-in and hence, you will not be able to download it from the browser.

Resolution

This is the current system behaviour

Keywords

KBA , SRD-CC-SEC , Security , How To

Product

SAP Business ByDesign all versions