SAP Knowledge Base Article - Public

2766647 - Request Logon Certificate Button Greyed Out

Symptom

You have noticed the Request Logon Certifiate button is greyed out in the user settings.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Click on the User Icon (Right top corner of the screen).
  2. Click My Settings and go to Manage Certificates.
  3. Request Logon Certificate button is greyed out.

Cause

The Request Logon Certificate is now disabled since SAP will not able to provide the certificate for user logon due to browser restrictions.

Resolution

This is the current system behaviour from SAP Business ByDesign.

However, you can go to any trusted external CA and get that certificate to use the same to enable the certificate based authentication for an user.

Keywords

Logon Certificate , KBA , SRD-CC-SEC , Security , How To

Product

SAP Business ByDesign all versions