SAP Knowledge Base Article - Public

2766299 - The Report File {0} was not found on the server validation error - LMS

Symptom

  • Report file is not found on the server or is purged.
  • Unable to download a report due to the following error:

Validation Error - You must correct the following error(s) before proceeding: The Report File {0} was not found on the server. It may have been purged.

KBA purge report.png

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

 SAP SuccessFactors Learning Management System

Reproducing the Issue

Login as Admin > Go to Reports > Navigate to Report Jobs tab > Under Actions, click Download

Cause

The Report_System configuration is not configured accordingly to the desired number of days after which background reports should be removed from storage, thus report file has been purged.

Resolution

  1. Login as Admin > Go to System Admin > System Configuration
  2. Look for REPORT_SYSTEM > Edit the system configuration:

Purge job - reso.png

  1. Search for asyncStorageTTLDays= and change the number to the desired number of days after which background reports should be removed from storage.

Note: For example, if you set asyncStorageTTLDays to 90, then SAP SuccessFactors Learning purges background reports (and the data that was reported) that are older than 90 days.

  1. Apply Changes:

Purge job - reso2.png

See Also

Automatically Purge SAP SuccessFactors LearningBackground Reports

Keywords

SF, Success Factors, LMS, learning, purged, report, store, number of days, storage, report_system, server, not found, file, download, error, unable , KBA , LOD-SF-LMS-REP , Reporting Data , Problem

Product

SAP SuccessFactors Learning all versions