SAP Knowledge Base Article - Public

2765659 - How to set session logout time in SAP Jam after a period of inactivity.

Symptom

How to end a session automatically after a period of inactivity (seconds) in SAP Jam.

Environment

SAP Jam Collaboration

Reproducing the Issue

SAP Jam session will get automacally logout after a period of inactivity.

Cause

A value in the "Automatically end a session after a period of inactivity (seconds)" field has been set the duration of inactivity before SAP Jam sessions log a user out.

Resolution

  • Go to the SAP Jam Admin console.
  • Select Compliance and Security Security from the left side navigation.
  • Enter a value in the Automatically end a session after a period of inactivity (seconds) field to set the duration of inactivity before SAP Jam sessions log a user out.

Screenshot shown below:-

SAPJam security.PNG

Note:

For companies signing on through SuccessFactors Platform, this setting must be equal to or greater than the SuccessFactors Platform timeout setting; otherwise, users will be re-signed in automatically with a new session, thus effectively turning off automatic log offs.

Select 'Enable SuccessFactors shared session service' (check above screenshot) to ensure that the SuccessFactors setting for maximum session length is used, even if it is shorter than the maximum session length set in SAP Jam. The converse however is not true. If the SAP Jam timeout is shorter than the SuccessFactors one, and this setting is enabled, the SAP Jam setting will be enforced for users while in SAP Jam, but if they are still within the session boundaries set in SuccessFactors, the user would still be able to reach the SuccessFactors site, and from there they could be automatically logged back into SAP Jam via Single Sign-On (SSO).

See Also

 SAP Jam Collaboration Administrator Guide

Keywords

 Session time out SAP Jam , KBA , LOD-SF-JAM-SEC , Security/ Certificate Queries for SAP Jam , How To

Product

SAP Jam Collaboration all versions