SAP Knowledge Base Article - Public

2765652 - Reference Date is Missing from the WSDL

Symptom

You setup the service interface Replicate Registered Products from SAP Business Suite in your SAP Cloud for Customer (C4C) system and you cannot locate the Reference Date in the WSDL file.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Administrator work center > General Settings view.
  2. Navigate to the Communication Arrangements.
  3. Select and open Registered Product and Installation Point Replication from SAP Business Suite.
  4. Select service Replicate Registered Products from SAP Business Suite.
  5. Download the WSDL file. There is no Reference Date in the WSDL.

Resolution

In the inbound service for registered products, the field 'PurchaseDateTime' is responsible for updating the 'Reference Date' field on the UI. However, you need to map the field with the IDOC field in your middleware system. We do not provide standard mapping for this field in the middleware.
 
In addition, if you want to update the warranty start date field in the UI, there is a separate node with name 'Warranty' which has sub-nodes for 'StartDate' and 'EndDate'. You can also check these fields and use the fields which best suits to your scenario.

Keywords

reference date, warranty, registered product , KBA , LOD-CRM-INT-ERP , Integration of C4C with ERP , How To

Product

SAP Cloud for Customer add-ins all versions