SAP Knowledge Base Article - Public

2765579 - Customer Return Split

Symptom

You have created an Inbound Delivery and noticed that two Customer Returns were created.

Environment

SAP Business Bydesign.

Reproducing the Issue

  1. Go to the Inbound Logistics work center.
  2. Select the Inbound Deliveries view.
  3. Search for ID ABC (ABC represents the ID of the Inbound Delivery).
  4. Click the Edit button.
  5. Navigate to the Document Flow tab.
  6. You see two Customer Returns with ID MNO and XYZ (MNO and XYZ represents the ID of the Customer Returns).

Cause

You have assigned different reference documents, such as Sales Orders or Customer Invoice, for the items under the Inbound Delivery Notification.
If invoice references were not provided, the system does perform a check if sales order is invoiced, to use the invoice reference to assign to return items.

Resolution

This is the system behavior.

Keywords

Customer Return; Inbound Delivery; Split; , KBA , AP-CRP-CR , Customer Return , How To

Product

SAP Business ByDesign all versions