SAP Knowledge Base Article - Public

2765513 - Multiple candidates can be booked in one time slot

Symptom

When two candidates are scheduled at different times in interview scheduling for the same two timeslots, they are both able to book the same time slots.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental." 

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. In interview scheduling, schedule an interview for one candidate for two time slots, make sure "candidates can book same slot" is set to one.
  2. Send the interview invitation to the first candidate inviting them to book a time slot for their interview.
  3. Create another interview for a second candidate for the same requisition, selecting the same two timeslots as the first candidate.
  4. Send the interview invitation to the second candidate inviting them to book a time slot for their interview.
  5. For the first candidate, go to My Interviews and book one of the two time slots.
  6. For the second candidate, wait 5 or so minutes and book the same time slot selected by the first candidate.

Resolution

As confirmed by Produce Management, this is expected behavior. When scheduling an interview for the second candidate in interview scheduling, the time slots that where already sent to the first candidate will be "Already Sent" which is indicated in interview scheduling by them being a darker shade.

Already sent time slots.png

To avoid this issue from happening, please schedule the candidates at the same time in interview scheduling or avoid scheduling candidates in time slots that are "Already Sent".

Keywords

KBA , LOD-SF-RCM-IVW , Interview Central, Interviews, Scheduling etc , Problem

Product

SAP SuccessFactors Learning 1811