SAP Knowledge Base Article - Public

2764467 - Recommendation Tile is not showing recommended items

Symptom

Users are assigned to an Assignment Profile with a recommended item. Why are users not seeing the recommended item on the Recommendation Tile?

Environment

SAP SuccessFactors Learning Management System (LMS)

Resolution

There can be a few reasons why a user will not see the new recommended item.

  1. Check that the Assignment Profile has been propagated
  2. Check the catalog that the item is assigned and make sure that the user has access to the catalog
  3. Check that the user is not assigned the item to their Learning Plan. If the item is on the Learning Plan, users will not see the item on the Recommended Tile. Currently this behavior is per design.

Keywords

recommended recommend tile item assignment profile propagate not shown see hidden , KBA , LOD-SF-LMS-ASP , LMS AP , How To

Product

SAP SuccessFactors Learning all versions