SAP Knowledge Base Article - Public

2764371 - Offer Letter - Docusign document shows unexpected size or format

Symptom

The Offer Letter is exported from Docusign.  The size or the format that does not match the original document used during the creation of the Offer Letter template in RCM module

Environment

Successfactors - RCM Module - Offer Letter - Docusign

Reproducing the Issue

A Word Doucument is created as template for Offer Letter

Using the tool:  Admin Centre > Manage Offer Letter Templates

an offer template is created in RCM module using Paste From Word feature

testing the final offer generated in Docusign this document is not identicle to the original Word file created originally

Cause

This is the expected behaviour.

The original file and the final results are not comparable.

Reason: the templates in Manage Offer Letter Templates are not Microsoft Word templates, during copy/past not all the information like the margins are copied simply because at that stage there is no concept of "page" with a specific size.

Resolution

The best approach will be to:

Edit the template using  Admin Centre > Manage Offer Letter Templates

adjust it manually till you get an accettable result in the final file exported by Docusign.

Keywords

Offer Letter, Docusign, incorrect format, incorrect size , KBA , LOD-SF-RCM-INT , Integrations & Intelligent Services , Problem

Product

SAP SuccessFactors HCM Core 1811