SAP Knowledge Base Article - Public

2764152 - Error "Number of email recipients must not exceed 1 for sender country ZA."

Symptom

When clicking the button "Send Output" for an output item in billing documents, an error "Number of email recipients must not exceed 1 for sender country ZA." appears.

send output.png

Environment

  • Sales and Distrubution (SD)
  • Sales Billing
  • Output Management
  • SAP S/4HANA Cloud

Reproducing the Issue

  1. Go to app "Manage billing documents".
  2. Open a billing document in country ZA.
  3. On tab "Output items", click button "Send output" for the output item in status "In preparation".

Cause

For billing in South Africa there is a legal requirement that there must only be one original document. Hence the number of email recipients is restricted to one by outpput management framework. Otherwise it cannot be ensured that there is only one original document.

Resolution

To solve the issue, all other recipients need to be removed on the output item. Then the email can be sent out. Afterwards a duplicate can be created (this will add a watermark to the PDF) and send to the other email recipients.

Keywords

email, sender country, ZA, recipient, multiple, billing document, output , KBA , SD-BIL-GF-OC , Output Control Billing , CA-GTF-OC , SAP S/4HANA output management , Problem

Product

SAP S/4HANA Cloud all versions