SAP Knowledge Base Article - Public

2763845 - Set filter screen is being frozen when expanding hierarchy structure in SAP Analytics Cloud

Symptom

  • Set Filters for <Dimension_Name> window got frozen and loading forever when expanding a hierarchy of the dimension structure
  • NonBlockingError might let the end user to work with the Query but fails afterwards when filtering:
    • Chrome Dev Tool shows following error under Console tab only: Uncaught (in promise) n.XList {m_list: Array(1):
      • Uncaught (in promise) n.XList {m_list: Array(1), _ff_c: "XList"}jquery.sap.global-dbg.js:999 2019-03-04 13:26:39.500429 getHierarchiesFromCatalog: could not retrieve dimension members - SyncState: IN_SYNC_WITH_ERROR
        SyncType: NonBlockingError [Server]: (#245) InfoObject <InfoObject_Name> does not exist in version A.; MsgClass: R7;; OlapMsgClass: 0;
    • Prior to this error there are errors shown:
      • getHierarchiesFromCatalog: could not retrieve dimension members - SyncState: IN_SYNC_WITH_ERROR
        SyncType: NonBlockingError [Server]: (#245) InfoObject <InfoObject_Name> does not exist in version A.; MsgClass: R7;; OlapMsgClass: 0;
        K @ jquery.sap.global-dbg.js:999

Environment

  • SAP Analytics Cloud 2019.5.1
  • SAP BW

Resolution

  • The issue is planned to be fixed in 2019.08 wave on bi-weekly releases and in Q2 release for QRC (Quarterly release cycle) systems.
  • Please make sure, that your BW backend is aligned with all the notes in the composite Note (and the attached XML) 2541557 .

See Also

Your feedback is important to help us improve our knowledge base.

Keywords

SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, EPM-ODS, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics , KBA , LOD-ANA , SAP Analytics Cloud , LOD-ANA-BI , SAP Analytics Cloud - Business Intelligence (BOC) , LOD-ANA-PL , SAP Analytics Cloud – Planning (BOC) , LOD-ANA-BR , SAP Analytics Cloud - Digital Boardroom , LOD-ANA-PR , SAP Analytics Cloud – Predictive (BOC) , Problem

Product

SAP Analytics Cloud 1.0