SAP Knowledge Base Article - Public

2763073 - Not able to terminate the existing tenant from Partner tenant

Symptom

You are receiving an error "Terminating customer systems is not supported in partner systems"

Environment

SAP Cloud for customer, SAP Business ByDesign.

Reproducing the Issue

  • Login to Partner tenant.
  • Go to Service Control Center Work center.
  • Go to Systems View.
  • Select the tenant that needs to be terminated.
  • Select Request termination.
  • Error appears.

Cause

The test tenant can not be terminated by login into Partner tenant.

Resolution

  • Login to any other live Test/Production tenant.
  • Go to Service Control Center Work center.
  • Go to Systems View.
  • Select the tenant that needs to be terminated.
  • Select Request termination.

Note: If you have only 1 test tenant and no production tenant then the termination has to done by login into test tenant and scheduling the termination. Though we can view all the tenants under Service Control Center, its two independent contract and cannot be mixed. You can not login into the Partner tenant and terminate the test tenant.

See Also

2727628 - Test Tenant Request with Time Overlap

Keywords

Test tenant termination, terminate tenant, Partner tenant , KBA , SRD-CC-CC , Control Centre , How To

Product

SAP Business ByDesign all versions ; SAP Cloud for Customer add-ins all versions