SAP Knowledge Base Article - Public

2763005 - E-Verify Resolve Case button is greyed out, Not able to close everify as incorrect data

Symptom

Customer trying to close E-Verify case for the candidate as incorrect data, but not able to close as Resolve Case button is greyed out

Reproducing the Issue

Click on Everify activity > Try to resolve case > Resolve button is greyed out

Resolution

This can be solved by clicking the View at Glance from the E-Verify activity

 > Go to the E-Verify activity and click on view at glance (screen shot from the demo instance as below)

  view@glance_demoimage.png

 > Page opens - Click resolve case > Everify Page opens with submit resolve button

 > Select the reason and submit resolve case (screen shot from the demo instance as below)

 everify_resolvecase_demoimage.PNG

Keywords

Submit Resolve Button, Everify, E-Verify incorrect data, Not able to close Everify , KBA , LOD-SF-OBD-EVF , e-Verify , Problem

Product

SAP SuccessFactors Onboarding 1811