SAP Knowledge Base Article - Public

2762877 - Learning PersonIDs Connector Troubleshooting Steps

Symptom

  • What are the steps to troubleshoot the Learning PersonIDs Connector?
  • The Person IDs connector is used to consume PERSON_GUID and PERSON_ID_EXTERNAL from BizX.
  • This KB article will help end-users in setting up the connector.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Learning Management System

Resolution

Permission Setup:

  1. Login to LMS Admin Page and add the workflow to the Role the admin is associated with. (In this case user PLATEAU is associated with ALL role.)
  • System Admin > Security > Role Management > Search for ALL
  • Click the Edit icon to edit the Roles:

1.png

  1. Go to the Workflows tab:

2.png

  1. Add workflows by selecting from add one or more from list:

3.png

  1. Following two workflows are added to role ALL:
  • Edit Person IDs Connector
  • View Person IDs Connector

Configuring FTP Setup

  1. Configure sFTP location
  • System Admin > Configuration > System Configuration > CONNECTORS 
  • Click Edit Icon to edit the configuration
  • Update the ftp configuration details as below:

4.png

  1. Test the FTP connection setting:

System Admin > Connectors > Person IDs Connector > Test FTP connection:

5.png

Schedule Person IDs connector

Schedule the person ID connector as below:

6.png

Sample Input File:

USERID,PERSON_GUID,PERSON_ID_EXTERNAL

PATRRDEVENING,,
PETEHMANION,435c1ac9-25ee-40f2-8f5e-xyz8edf16259,
PATRRDEVENING-2,435c1ac9-25ee-40f2-8f5e-abc8edf16259,PATRRDEVENING-2
JONAHBEATON,435c1ac9-25ee-40f2-8f5e-6798edf16259,JONAHBEATON-MOD
ROBYPBANKS,26d9e6ef-d3fa-4a9e-b872-5899391f4130,ROBYPBANKS-MOD
admin,26d9e6ef-d3fa-4a9e-b872-5899391f41350,admin

Job Ran and completed:

7.png

Monitoring the Job:

Connector execution Result:

8.png

Connector Logs Details:

9.png

Execution Report:

10.png

Connector Archive Files:

11.png

Keywords

Learning PersonIDs Connector LMS PersonId SF success factors , KBA , LOD-SF-LMS-CON , Connectors , Product Enhancement

Product

SAP SuccessFactors Learning all versions