SAP Knowledge Base Article - Public

2761686 - Email Notifications Being Deselected Upon Saving

Symptom

Upon saving e-mail notification template via Admin Center > E-Mail Notification Template Settings, the said template is being deselected.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental. 

Environment

  • SAP SuccessFactors Platform
  • SAP SuccessFactors HCM Core

Reproducing the Issue

1. Go to Admin Center > e-mail Notification Template Settings
2. Select a template (e.g. Continuous Feedback Received Notification)
3. Enable it by clicking the checkbox
4. Once you hit Save Changes, after the page refreshed the template is being deselected

Resolution

2019-02-28_0-13-37.png

Click the affected e-mail template and you will notice a warning message: You do not have a template created for the selected language and form template combination, this is the recommended English US ‎(English US)‎ locale template. The e-mail can't be sent out without the e-mail template configured well.

Please save the template under specific locale to remove this warning and check the e-mail notification again.

Keywords

E-mail notification, deselected, e-mail deselected, e-mail not saving, unable to save e-mail, You do not have a template create for the selected language and from template combination , KBA , LOD-SF-PLT-NOT , Email Notifications , LOD-SF-EC-WFL , Workflow & Trigger (Rules & XML) , Problem

Product

SAP SuccessFactors HCM Core all versions