SAP Knowledge Base Article - Public

2761686 - Email Notifications being deselected upon saving

Symptom

Upon saving email notification template via Admin Center > E-Mail Notification Template Settings, the said template is being deselected.

Environment

SAP SuccessFactors Platform

Reproducing the Issue

1. Go to Admin Center > Email Notification Template Settings
2. Select a template ( e.g. Continuous Feedback Received Notification)
3. Enable it by clicking the checkbox
4. Once you hit Save Changes, after the page refreshed the template is being deselected

Resolution

2019-02-28_0-13-37.png

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Click the affected email template and you will notice a warning message: You do not have a template created for the selected language and form template combination, this is the recommended English US ‎(English US)‎ locale template. The email can't be sent out without the email template configured well. Please save the template under specific locale to remove this warning and check the email nofitication again.

Keywords

email notification, deselected, email deselected, email not saving, unable to save email , KBA , LOD-SF-PLT-NOT , Email Notifications , Problem

Product

SAP SuccessFactors HCM Core all versions