SAP Knowledge Base Article - Public

2761163 - Error faced on the Service Order: Products w/ item group Sales Kit not supported for location of srv provision On-Site

Symptom

You want to use Sales Kits in a Service Order but you face the error,  Products w/o item group Sales Kit not supported for location of srv provision On-Site.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to the Service Order work center.
  2. Go to New Service Order.
  3. Enter the account details and click on View All.
  4. Go to the Services and Spare Parts tab, enter a Sales Kit. Click on Save.

Error:  Products w/ item group Sales Kit not supported for location of srv provision On-Site

Cause

Kits are not supported in the following scenarios:

  • Subsequent debit and subsequent credit memo items, customs duty, down payments, recurring invoices, invoice templates, and invoices without reference to purchase orders scenarios in supplier invoicing.
  • Materials in Progress
  • Intracompany stock transfer
  • Supplier or customer returns
  • Service and repair scenarios
  • Strategic sourcing (contracts, quotes, shopping cart)
  • Self- service procurement (non-stock materials)
  • Invoices

Resolution

Sales Kits are not supported in Service and Repair Scenarios.

See Also

Help Center Document: Kits Process Flow

Keywords

"Sales Kits", "Service Order" , KBA , AP-SVO-SO , Service Order , Problem

Product

SAP Business ByDesign all versions