SAP Knowledge Base Article - Public

2760776 - Job Application Purge error about Offer Template

Symptom

Report for "DRTM Inactive Application Purge" under "Purge Request Monitor" shows message:

DRTMRCMApplicationPurgeObjectType while trying to invoke the method java.lang.Long.longValue() of a null object returned from com.successfactors.rcmoffer.bean.offerdetail.OfferDetailBean.getOfferTemplateId()

but via AdHoc report it appears the Application has been anonymized correctly.

Environment

Successfactors - Recruiting Module - Purging Applications

Reproducing the Issue

Admin Centre > Purge Request Monitor

Report for "DRTM Inactive Application Purge" shows for the applications the status FAILED with the notes:

DRTMRCMApplicationPurgeObjectType while trying to invoke the method java.lang.Long.longValue() of a null object returned from com.successfactors.rcmoffer.bean.offerdetail.OfferDetailBean.getOfferTemplateId()

Cause

When users are inactivated, offer related templates will be removed.

The  when an application purge is requested by the DRTM sceduled job, while removing associated offer approval details it tries to look for the form templates which are already removed by the inactive user action, and hence it throws that appears in the report.
But this does not stop the purging.

Resolution

The general recommendation is to use:
Admin Center>Reassign Offer Approvals
before a user is going to be disabled

Keywords

Job Application Purge error Offer Template , KBA , LOD-SF-RCM-SYS , System Performance, Usability, Errors, Security , Problem

Product

SAP SuccessFactors HCM Core 1811