SAP Knowledge Base Article - Public

2759012 - The Survey of Question Type Attributes Opens With a Blank Screen

Symptom

The Survey of question type Attributes is blank when opened from a Lead ID.

Environment

SAP Cloud for Customer

Reproducing the Issue

Pre-requiste: You have created a Survey with only the question type Attributes and assigned it to the Lead DEF. (Please note that this behaviour is not BO specific eg. Visits)

  1. Go to the Sales work center.
  2. Go to the Leads view.
  3. Open the Lead DEF (DEF represents the Lead ID).
  4. Go to the Surveys tab.
  5. Select the Survey XYZ to open it.
  6. Survey is blank.

Cause

The Account assigned to the Lead DEF, does not have the Attributes maintained. Because they are not available in the Account, and there are no other question types maintained, the Survey is rendered blank.

Resolution

You must add the Marketing Attributes to the Account associated with the Lead DEF, and only then will the Survey be visible.

Keywords

KBA , LOD-LE-SUR-DEF , Survey definition = design time , Problem

Product

SAP Cloud for Customer add-ins all versions