SAP Knowledge Base Article - Public

2757549 - Ticket Category Value Help Does Not Return Values

Symptom

You select value help for a field in Ticket Category, but no values are displayed.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Service work center.
  2. Select the Tickets view.
  3. Open ticket ABC (ABC represents the subject of the ticket).
  4. Click Edit button.
  5. In the Category table select value help for any field.

Result: No category values are displayed.

Cause

Ticket ABC was not created with the current active version of Service Category. Therefore, the category values for ticket ABC are outdated.

Resolution

Clear all categories before you enter them again. There is a Clear All button in Fiori for this purpose.

  1. Go to the Service work center.
  2. Select the Tickets view.
  3. Open ticket ABC.
  4. In the Category table click Clear All button.

See Also

2708557 - Clear All Button Not Available

Keywords

Category; Tickets; Missing; Value; Old; , KBA , LOD-LE-CSM-SIC , Service Issue Category , Problem

Product

SAP Cloud for Customer add-ins 1902