SAP Knowledge Base Article - Public

2757386 - Data Workbench Does Not Export Multiple Accounts When Using Filters

Symptom

You try to export multiple accounts using filters in Data Workbench, but it shows 0 records.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Data Workbench work center.
  2. Select Export.
  3. In standard object, select Account.
  4. In filters, select Account ID as field and enter one Account ID.
  5. Then click Add.
  6. Select Account ID as field and enter another Account ID.
  7. Click Next.

Total Records are shown as 0.

Cause

The export criteria is not correct as it will try to bring an account with two Account IDs which is not possible.

Resolution

You should use the condition 'is any of' rather than 'equal to' in the filter and separate each account with a comma. Then you can export multiple accounts.

Keywords

Export, Data Workbench, Multiple accounts, Filters , KBA , LOD-CRM-INT-DWB , Data Workbench , How To

Product

SAP Cloud for Customer add-ins all versions