SAP Knowledge Base Article - Public

2756842 - An internal server error occurred in the Data Acquisition Service in SAP Analytics Cloud

Symptom

The following error occurs when an import data connection is created in SAP Analytics Cloud (SAC):

  • An internal server error occurred in the Data Acquisition Service

This error is also seen in the Chrome Development tools Network tab:

  • {"result":"{\"status\":\"ERROR\",\"errors\":[{\"code\":\"ERROR_CONNECT_TO_BPC\",\"rawError\":\"There is no SAP Cloud Connector (SCC) connected to your subaccount. Requested  opening of a tunnel for subaccount \\\"ab1cd2d34\\\" and default SCC location ID, that is, empty string or simply not configured. Check the configuration on SCC and cloud side.\",\"params\":[]}],\"httpStatus\":503}"}

Environment

  • SAP Analytics Cloud

Cause

The "Location ID" was not blank / empty in the SAP Cloud Platform Cloud Connector configuration.

Resolution

Remove the value (leave it blank) in the location ID field in the SAP Cloud Platform Cloud Connector (SAPCP SCC).

See Configuring the SAPCP Cloud Connector.

See Also

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Keywords

SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, EPM-ODS, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics, HCC, CC , KBA , LOD-ANA-AQU , Import Data Connections (Acquiring Data) , LOD-ANA-BI , Business Intelligence Functionality, Analytic Models , LOD-ANA-PL , Planning , LOD-ANA-BR , SAC Boardroom , LOD-ANA-PR , SAC Predicitive , Problem

Product

SAP Analytics Cloud 1.0