SAP Knowledge Base Article - Public

2756810 - Programs Not Completing

Symptom

Completing an Item from a Program is not completing the same identical item in another Program when both Programs are assigned at the same time.

Environment

SAP SuccessFactors Learning Management System (LMS)

Reproducing the Issue

  1. Assign two programs to a user via the Assign Learning option where both programs have the same exact item.
  2. User completes one Item and note it is not automatically marking the other Program Item complete.
  3. Note the second Program Item prevents user from launching as the "Launch Course" button is missing.

Cause

Issue realized due to DB performance modifications on backend causing need for additional coding to prevent issue from occuring.

Resolution

Issue fixed in 1902 and via 1811p17 to prevent from reoccurring; however workaround may be needed where issue occurs before these fix versions that once they are applied there is need to unassign and reassign the program with the corrupt item where either the user can retake or then the record learning option can be made for the item.

See Also

LRN-51456

Keywords

SAP SF success factors lms learning program item complete completion record learning launch course missing not automatically completing , KBA , LOD-SF-LMS-PRO , LMS Programs , LOD-SF-LMS , SuccessFactors Learning , Problem

Product

SAP SuccessFactors Learning all versions