SAP Knowledge Base Article - Public

2756727 - Internal Application Not Possible

Symptom

  • You recieve an error when saving a new internal application.
  • Error: 'Changes failed. null error(s) occurred.'
  • We get the error message 'Your Work Has Not Been Saved! A system error occurred when attempting to map your information to system settings. Contact your Administrator for assistance.

Environment

SAP SuccessFactors HCM Suite

Reproducing the Issue

  1. Go to 'My candidate Profile'
  2. Change existing data or add new data
  3. Click 'Save'
  4. Get error message 'Your Work Has Not Been Saved! A system error occurred when attempting to map your infomation to system settings. Contact your Administrator for assistance.' 'Changes failed. null error(s) occurred.'
  5. Exception in the server log shows "cannot insert NULL or update to NULL: Not nullable "USERS_SYS_GENDER" column"

Cause

  • The issue is being caused by a null gender field value.
  • The database will not accept a null value for the gender field.

Resolution

You need to replace the null value with either one of the following values, "M", "F", " "(blank space).

  1. Take a new export of the UDF
  2. Go to Admin Centre > Manage Employees > Update User Information > Employee Export > Export User File
  3. Once the file has downloaded, open and go to the affected user 
  4. In the Gender column enter one of accepted values "M", "F", " "(blank space)
  5. Save the file locally
  6. Re-import the data
  7. Go to Admin Centre > Manage Employees > Update User Information > Import Employee Data 
  8. Choose Basic Import > Browse to the file you saved locally > Import data
  9. Alternatively, our engineers can run a script to update this field in the database directly (Internal: support please see PLA-7985 and SRSD-43839)

Keywords

PLA-8053, PLA-8197, PLA-7985, SRSD-43839, internal application error, changes failed, null error(s) occurred, , KBA , LOD-SF-RCM , Recruiting Management , LOD-SF-PLT , Foundational Capabilities & Tools , Problem

Product

SAP SuccessFactors HCM Suite all versions