SAP Knowledge Base Article - Public

2756590 - Timeout Dump is Triggered in The Price List UI

Symptom

When you edit a Price List, eg. update a field value and save the changes, the screen loads for a few minutes before then trigggers a dump.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Products work center.
  2. Go to the Price List view.
  3. Open the Price List ABC (ABC represents the Price List ID).
  4. Make a change to the UI such as changing the value in the Valid to Date field.
  5. Save the changes.
  6. Page loads for a few minutes before finally dumping.

Cause

Once of the possible causes of this time out dump is that the customer has exceeded the limit of records in a Price List. The current threshold for Price Lists is 100000 records. Anything over this will result in a dump.

Resolution

Although our development colleagues are working towards improving this performance in a future upgrade, there is no set date for when this will be released.

As a work around, it is reccomended to split the price lists using different price list types like customer specific price lists, base price lists, base price list by product category, etc.

Keywords

KBA , LOD-CRM-PRC , C4C Pricing , Problem

Product

SAP C4C ADDINS 1905 ; SAP Cloud for Customer add-ins 1902