SAP Knowledge Base Article - Public

2756481 - PayPal Payments Not Working

Symptom

  • When customers integrated with PayPal (PayFlowPro) users are receiving the following error when trying to pay for course registration:
    •  Credit Card Authorization Failed
       Error Code: 23 
       Error Message: Invalid account number 
  • Additionally testcard # provided by paypal succeed

Environment

 SAP SuccessFactors Learning Management System (LMS)

Cause

As long as it is verified that test card payments succeed then the issue is the backend Operations setting which is set at DB pool level not tenant level may have been changed:
 BootstrapPaymentGatewayConfiguration.properties is set to pilot-payflowpro.paypal.com

Resolution

Customer success incident to be opened to have Operations/DB team to update the BootstrapPaymentGatewayConfiguration.properties to use payflowpro.paypal.com instead of pilot-payflowpro.paypal.com

See Also

https://help.sap.com/viewer/ec0ddda2ac5c491a88602032fbfec217/latest/en-US/f96aea75125b438485b30b70e13ace2e.html

LRN-51465 & COSD-32801

Keywords

 SAP Sf Learning LMS paypal pay pal payflow pro error code 23 invalid account number , KBA , LOD-SF-LMS-COM , Commerce , LOD-SF-LMS , SuccessFactors Learning , LOD-SF-LMS-ADM , Admin Tools , LOD-SF-LMS-INT , LMS Integrations , Problem

Product

SAP SuccessFactors Learning all versions