SAP Knowledge Base Article - Public

2756114 - 'No Data' exist in Pay Type dropdown

Symptom

'No Data' exist in Pay Type dropdown. Custom pay types has been configured but does not reflect in employees profile or under Manage Data > Payment Information.

Environment

  • SuccessFactors Employee Central
  • Payment Information

Reproducing the Issue

Manage Data > Create New > Payment Information > Add user > Click on Pay type drop down > No Data Exist

Cause

Custom pay types are associated to country. Root cause can be some data corruption within country object.

For example:Country object has two countries with same external code.

In Manage Data > Country > Search for country (say AUS), you will see two countries with same external code.

Resolution

  1. Check the country associated to the custom pay type.
  2. Navigate to manage data--->Search that country
  3. Making a dummy change (changing label) in one country (AUS) will resolve the issue.

If issue is still not resolved, kindly raise a support ticket.

Keywords

pay type, No data in pay type, custom pay type, payment informatiom, Duplicate external code, external code, same external code, country with same external code, , KBA , LOD-SF-EC-PAY , Payment Information , Problem

Product

SAP SuccessFactors HCM Suite all versions