SAP Knowledge Base Article - Public

2755952 - You Want To Delete Multiple Notifications

Symptom

You are trying to delete multiple notifications but you cannot find an option to do so.

Environment

SAP Cloud for Customer

Reproducing the Issue

HTML5 UI:

  1. Click the Notification symbol in the toolbar.
  2. Click View All button.
  3. Highlight more than 1 notification.
  4. Click the bin symbol underneath 1 of the notification.

Only 1 notification gets deleted.

Fiori UI:

  1. Click the Notification symbol in the upper right corner (bell symbol).
  2. Click View All button.
  3. Select more than 1 notification.
  4. Click the bin symbol underneath 1 of the notification.

Only 1 notification gets deleted.

Cause

The option to delete multiple notifications only becomes available when you select the filter Notifications Only or Workflow Notifications.

screenshot_notification.png

Resolution

HTML5 UI:

  1. Click the Notification symbol in the toolbar.
  2. Click View All button.
  3. Change filter to Notifications Only or Workflow Notifications.
  4. Highlight more than 1 notification.
  5. Click the Dismiss button.

Fiori UI:

  1. Click the Notification symbol in the upper right corner (bell symbol)
  2. Click View All button.
  3. Change filter to Notifications Only or Workflow Notifications.
  4. Highlight more than 1 notification.
  5. Click the Dismiss button.

Keywords

Delete, Dismiss, Multiple, Notifications, Workflow , KBA , LOD-CRM-WKF , Workflow , Problem

Product

SAP Cloud for Customer add-ins all versions