SAP Knowledge Base Article - Public

2755618 - How to Attach Multiple Attachments together in C4C

Symptom

When attachments are added to any Business Object by uploading a local file, it is not possible to add multiple attachments together.

Environment

SAP Cloud for Customer

Reproducing the Issue

This can be seen in all the Business Objects where Attachments can be added. We can take Ticket as an Example.

  1. Go to Service Work center
  2. Navigate to Tickets View
  3. Open Ticket DEF (Where DEF is the Ticket ID)
  4. Navigate to Attachments Tab
  5. Click on Add button and choose Local file
  6. Click on Browse

You will see that you will not be able to add Multiple attachments together.

Cause

This is an expected behavior when you upload file through Add button.

Resolution

You can Drag and Drop multiple files from your Personal Computer to the Attachments pane and then you will be able to upload all the attachments at once using the Add icon in the Pop up.

Keywords

Attachments, Upload , KBA , LOD-CRM-SRP , Service Request Processing , How To

Product

SAP Cloud for Customer add-ins all versions