When attachments are added to any Business Object by uploading a local file, it is not possible to add multiple attachments together.
SAP Cloud for Customer
Reproducing the Issue
This can be seen in all the Business Objects where Attachments can be added. We can take Ticket as an Example.
- Go to Service Work center
- Navigate to Tickets View
- Open Ticket DEF (Where DEF is the Ticket ID)
- Navigate to Attachments Tab
- Click on Add button and choose Local file
- Click on Browse
You will see that you will not be able to add Multiple attachments together.
This is an expected behavior when you upload file through Add button.
You can Drag and Drop multiple files from your Personal Computer to the Attachments pane and then you will be able to upload all the attachments at once using the Add icon in the Pop up.
Attachments, Upload , KBA , LOD-CRM-SRP , Service Request Processing , How To