SAP Knowledge Base Article - Public

2755449 - Conversion Tab is Empty

Symptom

You have converted a lead, but you see that conversion tab has no details.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to Sales Workcenter
  2. Go to Leads View
  3. Search for Lead ABC (where ABC is the id of the lead which is not converted)
  4. Open lead ABC
  5. Select Convert to Account and Contact or Convert to Opportunity from Actions button
  6. Save
  7. Go to Conversion tab of lead ABC

Here you will see that conversion details section is empty

Cause

If the conversion happens in the lead for an active account and contact which is selected from duplicated list, then the account, contact information will be empty.

Resolution

This is the expected system design because, system considers the active state of the selected account and treats that there is no new conversion which happened.

Keywords

Lead, Conversion, Account, Contact, Empty, Opportunity , KBA , LOD-CRM-LM , Lead Management , LOD-CRM-OPP , Opportunity Management , How To

Product

SAP Cloud for Customer add-ins all versions