SAP Knowledge Base Article - Public

2755312 - Cannot add Products to Sales Documents.

Symptom

You are not able to add Products in a sales documents, the product value selection item grey-out after you click Add button.

Environment

SAP Hybris Cloud for Customer

Reproducing the Issue

Take Sales Quote as an example:

  1. Go to Sales work center.
  2. Go to Sales Quote work center view.
  3. Open Sales Quote XYZ and navigate to Product facet(XYZ represents the Quote ID).
  4. Click Add button to add a product.
  5. Find the product value selection item grey-out.

Cause

Scoping to sell standard products is not checked in Business Configuration.

Resolution

To activate this function, please ask your key user to do the following steps:

  1. Business Configuration work center.
  2. Edit Business Configuration work center.
  3. Edit Project Scope
  4. Go to Scoping step.
  5. Go to Sales>>Product and Service Portfolio for Sales.
  6. Enable “Sell Standard Products” option.
  7. Click Next, and then Finish button to save the changes.

Keywords

product value selection;product grey out;cannot add pruduct; , KBA , LOD-LE-CQP , Customer Quote Processing , How To

Product

SAP Cloud for Customer add-ins all versions