SAP Knowledge Base Article - Public

2755141 - Recurrence Units are Missing in Target Group

Symptom

You are trying to schedule recurrence for target group and see that recurrence items are missing.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to Sales Campaign work center
  2. Go to Target Group View
  3. Select status In Preparation from advanced filter and find for ABC (ABC represents the id of the target group)
  4. Open target group ABC
  5. Navigate to Member Determination facet
  6. Select checkbox against Recurrence field

Here you see that the section to enter recurrence units shows that No items found

Cause

Physical units of measurement related to time are blocked.

Resolution

  1. Go to the Business Configuration work center
  2. Choose the view Implementation Projects
  3. Choose the relevant project
  4. Choose the button Open Activity List
  5. Choose the view Fine-Tune
  6. Search for the activity Quantities and Units of Measure
  7. If this activity is not added to the project Please add it to the project
  8. Choose the activity Quantities and Units of Measure and open it
  9. Choose the view Physical Units of Measurement
  10. Choose the button Create and Maintain Physical Units
  11. In the new screen, select the units you wish to show in the dropdown list and change the activation status to Released.
  12. Save and close

Keywords

Unit of Measure Missing, Days, Month, Year , KBA , LOD-CRM-MKT-TG , Target Groups , LOD-CRM-MKT-CAM , Campaigns , How To

Product

SAP Cloud for Customer add-ins all versions