SAP Knowledge Base Article - Public

2754377 - SAP Jam: Users receive email notification for Forum topic

Symptom

SAP Jam user has set email notifications to None. They continue to receive notifications for Forum topics.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental".

Environment

SAP Jam

Cause

This is expected behaviour of the Forum subscription feature. The user will receive the notifications if they have the "Forums" checkbox enabled under their email settings. With that option enabled, they will receive emails for updates to any forum topic or forum item they are subscribed to.

Forums screenshot.png

Resolution

If the user wishes to prevent further emails they can either disable Forum notifications under their email settings, or they can unsubscribe from any unwanted forum topics:

2019-02-14_12-36-20.png

Or individual forum items:

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Keywords

forums, email, notifications , KBA , LOD-SF-JAM , SAP Jam , LOD-SF-JAM-EML , Emails , Problem

Product

SAP Jam Collaboration all versions