SAP Knowledge Base Article - Public

2753911 - Remove Icon Grayed Out in Products Facet

Symptom

You want to remove a product in a Sales Quote and the remove icon is grayed out.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Sales work center.
  2. Go to the Sales Quotes view.
  3. Open a Sales Quote.
  4. Go to the Products facet.
  5. The remove action icon is grayed out.

ProductsFacet.png

Cause

A successor document has been created from the Sales Quote.

When the follow-up document was created, the system has taken over the product item from Sales Quote to the follow-up document. The system has created an item reference from Sales Quote product item to the sucessor document. Due to this the Sales Quote product item cannot be removed. Therefore, the remove icon is grayed out in the UI.

If the other items of Sales Quote have been added later (after the creation of the follow-up document), therefore, these items will not have referenced items in the sucessor document and hence they could be removed. Accordingly, the remove icon would be active for these items.

Resolution

This is the standard behavior of the system.

If you need the functionality to delete products with a follow-up document urgently you may contact your implementation manager to help with such request or approach directly the SAP Cloud Service Center.

You can find more details about the services offered by Cloud Service Center. You can contact Cloud Service Center as follows:
1. If you are a partner: please use cloudsolutionpartner@sap.com or the Partnerfinder.
2. If you are a customer: please use the little blue box “Contact Us” shown on the very right hand side of SAP Application Development Site, choose “Contact Us”, choose “Services”, choose “SAP Custom Development” and complete the page.

Note: The services of the SAP Cloud Service Center will be charged as packaged services based on fixed prices.
An alternative option may be to check the SAP Customer Influencer Site to submit an idea.

Keywords

Remove, Delete, Grayed Out, Product, Sales Quote , KBA , LOD-LE-CQP , Customer Quote Processing , How To

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions