SAP Knowledge Base Article - Public

2752361 - Asynchronous task is completed with Error - DocuSign

Symptom

  • An error displays in during the Signature step in Onboarding
  • When a candidate is in the Signature step they receive the following error:

Asynchronous task is completed with error

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. The candidate goes through the Onboarding process
  2. Candidate gets to the signature step in order to sign the DocuSign Documents
  3. The candidate receives the error - "Asynchronous task is completed with error"

Cause

The candidate selected himself/herself as the translator and put his/her email in the translator email field.

(Support see internal memo for backend error)

Resolution

Click the Restart step in order to move the candidate back to the step where selection was made and make correction. (The restart step will not erase data that's already entered)

restartstep.png

See Also

 KBA 2617446 - Cannot Reassign Activity to a User

Keywords

error, docusign, DocuSign, asynchronous, task, SF success factors, OBD, ONB , KBA , LOD-SF-OBD-DSN , DocuSign , LOD-SF-OBD , Onboarding , Problem

Product

SAP SuccessFactors Onboarding all versions