SAP Knowledge Base Article - Public

2750498 - Unable to Update LONGDESCRIPTION Section in Job Profile Template - Employee Profile

Symptom

  • Customer is trying to update the LONGDESCRIPTION section of a Job Profile via import.
  • Customer is getting an error: Can not map multiple contents(type=LONGDESCRIPTION) in same section(id=*) Job Template(name=[Template Name], GUID=*

NOTE: "Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

  • SAP SuccessFactors People Profile

Reproducing the Issue

  • In Manage Job Profile Content Import/Export, import the Job Profile-Long Descriptions file.

Cause

  • There is a mismatch in the externalCode of the import file and the Job Profile.
  • To confirm, compare the externalCode in the import file and the Job Profile associated to the Job Profile Template.

    ImportLongDescription.png

  • As a sample, we take Job Profile 1000635, sectionId 33594, and externalCode 1001701.
  • Go to Manage Data and search for the Job Profile.

    ManageData.png

  • Scroll down and look for the sectionId.

    sectionID.png

  • Click Details.

    externalCode.png

  • Notice the externalCode is different.

Resolution

  • To resolve the issue, make sure the externalCode in the import file is correct.
  • If doing mass import, you can verify the correct externalCode by going to Import and Export Data and downloading the Job Profile-Long Descriptions file.
  • You may add Inactive records to make sure all data is correct.

Keywords

LONGDESCRIPTION , KBA , LOD-SF-EP-JPB , Job Profile Builder , Problem

Product

SAP SuccessFactors HXM Suite all versions