SAP Knowledge Base Article - Public

2749644 - CRM - Email Layout not populating

Symptom

I created Email Layouts for my Email campaign in Career Site Builder, but they are not available in Recruiting Management.

Career Site Builder:

CSB Email Layout.png

Recruiting Management:

RCMEmailLayout.PNG

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

  • SAP SuccessFactors Recruiting Management
  • Candidate Relationship Management
  • SAP SuccessFactors Recruiting Marketing
  • Career Site Builder

Reproducing the Issue

  1. Go to Recruiting Management -> Marketing
  2. Create an Email Campaign
  3. Create an Email Layout in Career Site Builder
  4. Email Layout dropdown list in Recruiting Management doesn't show all layouts created in Career Site Builder

Cause

There are two causes why the issue is happening.

Cause 1:

The layout was created with a language (locale) that is not available in Recruiting Management:
image-2019-02-01-11-06-22-398.png

Cause 2:

Role Based Permission was not granted to user.

EmailBrandTemplate

MarketingBrand

emailcampaign.png

Resolution

Solution 1:

The locale must match in Career Site Builder and Recruiting Management.
Possible solutions:

  1. Enable the language in Admin Center -> Language settings
  2. Create email layouts in the language activated in Recruiting Management

Solution 2:

Grant permission to specific user.

  1. Navigate to Admin Center >> Manage Permission Roles >> Select a role >> Click Permissions 
  2. Under Administrator Permissions, click Manage MDF Recruiting Objects
  3. Click View and Edit for EmailBrandTemplate and MarketingBrand and click Save.

Keywords

CRM, Candidate Relationship Management, Email layout, locale , KBA , LOD-SF-RCM-CRM , Candidate Relationship Management , LOD-SF-RMK-CSB , Career Site Builder , Problem

Product

SAP SuccessFactors Recruiting 1805