SAP Knowledge Base Article - Public

2748023 - Ticket creation failing due to following error message: Please enter a party with role Employee Responsible

Symptom

Ticket creation is failing due to following error message: “Please enter a party with role Employee Responsible”.

Environment

SAP Cloud for Customer / Service

Reproducing the Issue

Pre-requisites:

You have already sent an e-mail to the address of the channel set up in the system, but no ticket has been created in the system.

  1. Go to the Administrator work center.
  2. Select the General Settings view.
  3. Click the Web Service Message Monitoring hyperlink, under the System Administration section.
  4. Search for the erroneous message for the service interface EmailServiceRequestingIn.

You can see that some messages are displaying following error text: “Please enter a party with role Employee Responsible”.

Cause

The account from which the e-mail is sent from has the Sales Support Block checkbox flagged.

Resolution

In order to solve the issue you need to remove the flag from the Sales Support Block checkbox within the affected account.

See Also

2585560 - Block Sales Support Flag Prevents Emails Being Received From This Account

Keywords

Ticket, Creation, Error Message, Please enter a party with role Employee Responsible. , KBA , LOD-CRM-SRP , Service Request Processing , Problem

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions