SAP Knowledge Base Article - Public

2747783 - Replicate Business Partner Relationship in Data Extraction Run does not extract Account Team relationships

Symptom

When using the Extraction of Business Partner Relationship function the Account Team relationships such as Account Owner or Employee Responsible are not available.

Environment

SAP Cloud for Customer (C4C)

Reproducing the Issue

  1. Go to the Administrator work center.
  2. Go to the Extract Data to External System view.
  3. Click Replicate Business Partner Relationship.
  4. The dropdown menu for Business Partner Relationship Category does not contain Account Team relationships.

Cause

The Account team is replicated using the Replicate Business Partner Account Team to SAP Business Suite service and not using Replicate Business Partner Relationship to SAP Business Suite.

This extraction run only replicates Business Partner relationships not Account Team relationships.

Resolution

This is expected system behaviour.

Keywords

Account team, Account team relationship , KBA , LOD-CRM-INT-YMT , Integration of C4C with Marketing , LOD-CRM-INT-CRM , Integration of C4C with CRM , LOD-CRM-INT-S4H , Integration of C4C with S/4 HANA , How To

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions