SAP Knowledge Base Article - Public

2747065 - Unable to simultaneously work on two instances from the same data center - SuccessFactors Platform

Symptom

  • Unable to work at the same time on two instances that are hosted on the same data center/stack
  • Unable to switch browser sessions between two SuccessFactors instances

Environment

SAP SuccessFactors HCM Suite

Reproducing the Issue

  1. Access one of your instances (e.g. performancemanagerX.successfactors.com/sf/start?company=ProdA)
  2. On the same browser, access a second instance (e.g. performancemanagerX.successfactors.com/sf/start?company=StageA)
  3. Notice that you are either:
    • Logged out of the first instance
      OR
    • The session is overwritten by the second instance

Cause

SAP SuccessFactors does not support simultaneous access to environments that are hosted on the same data center/stack, as per the example mentioned above.

Resolution

For you to work on both at the same time and without conflicts, you will need to use two different browsers and/or the incognito mode.

Alternatively, you can also use any other environments registered for your company that are hosted under different data center/stack and, therefore, can be accessed simultaneously.

Keywords

concurrent session, browser, access URL, two instances, two tenants, access same browser, simultaneous access, stack , KBA , LOD-SF-PLT , Platform Foundational Capabilities , Problem

Product

SAP SuccessFactors HXM Suite all versions