SAP Knowledge Base Article - Public

2745614 - Documents in Candidate Profile/Application do not accept spreadsheet (xls/xlsx) file format - Recruiting Management

Symptom

When uploading documents in the candidate profile or the application, the system does not accept documents with an .xls/.xlsx file format. The system throws an error saying that the file type is not supported.

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Environment

SAP SuccessFactors Recruiting Management - All Versions

Reproducing the Issue

  1. Access your candidate profile or the application.
  2. Upload an *.xls or *.xlsx document into resume, coverletter, and documents portlet.
  3. An error occurs saying that the file type is not supported.

Cause

Previously, a user could upload an XLS or XLSX file to external career site supporting docs, even though these file types are not supported. This has been fixed within 1811 release and now users are restricted to upload these types of files.

A few examples of files that are not supported:

  • .XML
  • .MSG
  • .PPT
  • .PPTX
  • .XLS
  • .XLSX
  • .CSV

Resolution

Request the user or the candidate to change the file format of the document, and use only one of the listed supported types.

The files that are supported:

  • .CSV
  • .DOC / .DOCX
  • .GIF
  • .JPG / .JPEG
  • .PDF
  • .PNG
  • .TXT

Keywords

Supporting Documents, attaching excel files, spreadsheets, Candidate profile do not support excel files, excel file not supported in attachments, supported file types in candidate profile, xls, xlsx, csv , KBA , LOD-SF-RCM-ADM , Admin Center, RBP, Permissions and Settings , LOD-SF-RCM-CAN , General Candidate Issues (not Offers, not Profiles) , LOD-SF-RCM-APP , Applicants and Job Applications , Problem

Product

SAP SuccessFactors Recruiting all versions