SAP Knowledge Base Article - Public

2744900 - Error when accessing Jam - This page isn't working

Symptom

When trying to access Jam through SuccessFactors an error is being thrown saying that "This page isn't working".

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP SuccessFactors HXM Suite

Reproducing the Issue

  1. Login in SuccessFactors
  2. In the Home Page dropdown select "Sap Jam"
  3. You are redirected to a page saying: "This page is not working"

Error.png

Cause

During the integration of your Jam instance with BizX, some URLs may have been set incorrectly in provisioning.

Resolution

Contact your partner/consultant or open an incident with Customer Support asking to verify the URLs for Jam in Company Settings and in Authorized SP Assertion Consumer Service Settings. The common error regarding this URL is a double colon after https, as shown below:

Company Settings:

Company Settings.png

Authorized SP Assertion Consumer Service Settings:

Asserting Parties.png

If the URLs are as shown in the screenshots above, please ask to remove it and left only one colon after https, this should solve the problem.

See Also

2083382 - Requesting SAP Jam Integration with SuccessFactors (BizX)

Keywords

Error, SAP Jam, Jam Access, This page isn't working, Please try again later or contact your system administrator , KBA , LOD-SF-JAM , SAP Jam , Problem

Product

SAP SuccessFactors HXM Suite all versions