SAP Knowledge Base Article - Public

2737254 - Fields from Recruiting Management missing in First Advantage - Recruiting Management

Symptom

I have the fields configured in First Advantage Background Check Integration Settings, correctly filled by the candidate, but some of them are not flowing to FADV.

Environment

 SAP SuccessFactors Recruiting Management:

  • Background Check

Reproducing the Issue

  1. Put the candidate in Background Check status;
  2. Click on Initiate Background Check;
  3. See that some fields have not been sent to First Advantage;

Cause

This is caused by the system automatically identifying some fields and assigining them in First Advantage Background Check Integration Settings.

Resolution

  1. Go to OData Metadata Refresh and Export;
  2. in Cache, click in Refresh and wait for finish confirmation;
  3. Now, go to First Advantage Background Check Integration Settings;
  4. Select any random field;
  5. Remove the selected associated field from it;
  6. Save it;
  7. Associate the field again and save it;

This will make the system the system to refresh the fields configured, and then save references again, which will make it start working again.

Keywords

FADV, fields, rcm, not flowing, missing, First, Advantage, Background, Check, Integration, Settings , KBA , LOD-SF-RCM-INT , Integrations & Intelligent Services , Problem

Product

SAP SuccessFactors Recruiting all versions