SAP Knowledge Base Article - Public

2736717 - Dashboards Do Not Open on Smartphones


Dashboards cannot be opened on a smartphone. Once you click on them, nothing happens.


SAP Cloud for Customer, Mobile (Smartphones)

Reproducing the Issue

  1. Using your smartphone, logon to your system.
  2. Go to the Analysis work center, view Dashboards.
  3. You will see a list of dashboards. Try to open one by clicking on the hyperlink.

Nothing happens.


The required company settings are missing.


  1. Launch your system in the HTML5 client.
  2. In the top right corner, click on Adapt > Company Settings.
  3. In the general tab, tick the option 'Enable Links in Chunk View in Fiori client'.
  4. Save.


KBA , AP-RC-ANA , C4C, ByD, Travel: Analytics Tools & Frameworks , Problem


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions