SAP Knowledge Base Article - Public

2736717 - Dashboards Do Not Open on Smartphones

Symptom

Dashboards cannot be opened on a smartphone. Once you click on them, nothing happens.

Environment

SAP Cloud for Customer, Mobile (Smartphones)

Reproducing the Issue

  1. Using your smartphone, logon to your system.
  2. Go to the Analysis work center, view Dashboards.
  3. You will see a list of dashboards. Try to open one by clicking on the hyperlink.

Nothing happens.

Cause

The required company settings are missing.

Resolution

  1. Launch your system in the HTML5 client.
  2. In the top right corner, click on Adapt > Company Settings.
  3. In the general tab, tick the option 'Enable Links in Chunk View in Fiori client'.
  4. Save.

Keywords

KBA , AP-RC-ANA , C4C, ByD, Travel: Analytics Tools & Frameworks , Problem

Product

SAP Cloud for Customer add-ins all versions