SAP Knowledge Base Article - Public

2736331 - Failed to call SAP Analytics Cloud agent .. /deploymentInfo error in SAP Analytics Cloud

Symptom

The following error occurs in SAP Analytics Cloud:
Message: Failed to call SAP Analytic Cloud agent. Please contact your administrator to ensure that SAP Analytics Cloud agent is running, is configured correctly, and is reachable from the SAP HANA Cloud Connector. HTTP Status: /deploymentinfo

Environment

SAP Analytics Cloud

Reproducing the Issue

  1. Configure the SAP Cloud Platform Cloud Connector (formerly known as the SAP HANA Cloud Connector) and the SAP Analytics Cloud agent for accessing on-premise data per blog: Enable SAP Analytics Cloud for data acquisition from on-premise systems on the SAP Community page.
  2. Connect to SAP Analytics Cloud tenant.
  3. Create a Connection to an on premise data source such as SAP Business Warehouse.
  4. Notice the error.

Cause

This issue is currently being investigated by Development

Resolution

This issue is currently being investigated by Development

See Also

2354809 - Failed to call SAP Analytics Cloud agent .. /deploymentInfo error in SAP Analytics Cloud

Keywords

failed to connect, check configuration , KBA , LOD-ANA-BI , SAP Analytics Cloud - Business Intelligence (BOC) , Problem

Product

SAP Analytics Cloud 1.0