SAP Knowledge Base Article - Public

2734825 - Postal code not supported - Recruiting Marketing

Symptom

When using the "search postal code" field on the RMK site, candidates are getting error "Postal Code Not Supported". Trying to use any valid postal codes that is on the job requisition but still having the same issue.

Environment

SAP SuccessFactors Recruiting Marketing

Reproducing the Issue

  1. Go to Careers Site.
  2. Click search jobs to see sample Postal codes from on the Job requisition.
  3. Try to search for any postal code on the search postal code. 
  4. Error showing "Postal Code Not Supported".

Cause

When a site goes through site load (or reload) process, the jobs of the site are checked to create a list of countries and locales. They are saved on the site object in memory (these 2 lists are called 'facets' in the code). The values in the postal code dropdown depend on these 2 lists.

Resolution

If this error is encountered, the integration partner needs to ensure that the site has at least one job and then perform a site reload manually via Command Center.

Keywords

Recruiting Marketing, Postal Code, Reload site , KBA , LOD-SF-RMK-ADM , Administration, Settings, Permissions , Problem

Product

SAP SuccessFactors Recruiting 1808