SAP Knowledge Base Article - Public

2734488 - Error "Connection to service failed: SAP SuccessFactors" when creating an Import Data Connection to SuccessFactors in SAP Analytics Cloud (SAC)

Symptom

Error "Connection to service failed: SAP SuccessFactors" when creating an Import Data Connection to SuccessFactors in SAP Analytics Cloud (SAC)

Chrome HAR trace shows:

{"result":"{\"error\":{\"code\":\"ERROR_CONNECT_TO_SERVER\",\"rawError\":\"An error occured while connecting to the data source: Authentication failure. Try authenticating again.\",\"params\":[\"Authentication failure. Try authenticating again.\"]}}"}

Environment

  • SAP Analytics Cloud 2018

Reproducing the Issue

  1. Follow the Product Guide to configure Import Data Connection to SuccessFactors system
  2. Click Create button in Import Data Connection Creation Window
  3. It throws the error "Connection to service failed: SAP SuccessFactors"

Cause

This issue is currently under investigation by Development.

Resolution

This issue is currently under investigation by Development.

See Also

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Keywords

SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, EPM-ODS, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics, Acquire, Acquired , KBA , LOD-ANA , SAP Analytics Cloud (SAC) , LOD-ANA-BI , Business Intelligence Functionality, Analytic Models , LOD-ANA-PL , Planning , LOD-ANA-BR , SAC Boardroom , LOD-ANA-PR , SAC Predicitive , Problem

Product

SAP Analytics Cloud 1.0 ; SAP SuccessFactors HCM Core 1811